Amazon Fulfilled Orders
Most of our items are shipped by Fulfillment by Amazon, which means that our merchandise is stored at Amazon's state-of-the-art warehouses and then shipped to you quickly via trackable methods. A great bonus is that if you're an Amazon Prime member, you can get many of our items shipped for free!
If the item you are purchasing is fulfilled by Amazon, it will say that during the checkout process.
The shipping speed and carrier will depend on which method you choose, ie Expedited, Standard, 2-day.
Customer Service questions and Return questions regarding these shipments should be directed to Amazon Customer Service. Log into your Amazon.com account and proceed from there, or call 866 216-1072.
To make a Return for an Amazon Fulfilled Order, follow the directions that came on the packing slip that accompanied your order. Unfortunately Exchanges are not available at this time; you would need to place a new order if you'd like to try a different size or color.
One Hot Mama Fulfilled Orders
If the item is not fulfilled by Amazon, then it is shipped by ourselves, One Hot Mama. All of our Annee Matthew line for instance, is shipped by us.
We usually ship within 1-2 business days of receiving your order. We ship Priority Mail from the US Postal Service, which takes 2 business days.
At One Hot Mama, we want you to be happy! :) If you don't like it, send it back. Unused items in original condition may be returned for exchange or refund of merchandise price within 30 days of receipt. Shipping and handling fees are not refundable.
To Return or Exchange, send the item to the address below. Use the Return Form that accompanied your order, or just include a note.
For questions or assistance, email us at firstname.lastname@example.org or call 800 217-3750 or 818 980-9802.